Information We Collect

Running a business finance operation means we need certain information to serve you properly. Here's what we typically collect and why it matters.

Personal Information

When you reach out to us or use our services, we collect details like your name, email address, phone number, and business information. If you're applying for financing, we'll need additional financial data—tax file numbers, business revenue figures, that sort of thing.

Usage Information

Our website collects technical data automatically. IP addresses, browser types, pages you visit—standard web analytics stuff. This helps us understand how people use our platform and where we can improve.

Communication Records

We keep records of our conversations with you. Emails, phone calls, live chat messages. This protects both of us and helps maintain service quality. These records stay confidential and secure.

How We Use Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose in delivering financial services to Australian businesses.

We won't use your information for purposes you haven't agreed to. If something changes, we'll let you know before implementing new uses for your data.

Data Sharing and Disclosure

Your information stays with us unless there's a legitimate reason to share it. And when we do share data, it's done carefully.

Third-Party Service Providers

We work with other companies to deliver our services—payment processors, cloud storage providers, accounting software. These partners only get access to information they need to do their job, and they're contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information. Court orders, regulatory investigations, fraud prevention—these situations might require us to share your data with authorities. We comply with Australian Privacy Principles and the Privacy Act 1988 in all such matters.

Business Transfers

If haleneriam is acquired or merges with another company, your information would transfer as part of that transaction. You'd be notified if this happens, and the new entity would be bound by this privacy policy until they provide you with an updated version.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll need to verify your identity before processing requests—standard security procedure.

Data Security Measures

Protecting your information is non-negotiable. We use multiple layers of security to prevent unauthorized access, disclosure, or loss of data.

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access controls—staff only see data relevant to their role
• Secure data centres located in Australia with 24/7 monitoring
• Multi-factor authentication for system access
• Regular staff training on data protection and privacy practices
• Incident response procedures for potential breaches

No system is completely invulnerable, but we maintain robust defences against threats. If a data breach occurs that could seriously harm you, we'll notify you and the relevant authorities as required by law.

Data Retention

We don't keep your information forever. Retention periods depend on the type of data and our legal obligations.

Active Customer Data

While you're an active customer, we retain all necessary information to provide services and maintain your account.

After Service Ends

Financial records must be kept for seven years under Australian tax law. Other information gets deleted within reasonable timeframes after you stop using our services, unless we have legal grounds to retain it longer.

Marketing Data

If you've only interacted with our marketing materials without becoming a customer, we'll keep your contact details for up to three years. You can request earlier deletion anytime.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. They help the site function properly and provide insights into usage patterns.

Essential Cookies

These are necessary for the website to work. They handle things like security, session management, and basic functionality. You can't disable these without breaking the site.

Analytics Cookies

We use analytics to understand how visitors use our site. This data is aggregated and anonymized—we're looking at patterns, not tracking individuals.

Managing Cookies

Your browser settings let you control cookies. You can block them entirely, though this might limit website functionality. Most browsers allow you to delete existing cookies and prevent new ones.

International Data Transfers

We primarily store data within Australia. However, some service providers we use operate internationally, which means your information might be processed overseas.

When this happens, we ensure the receiving country has adequate privacy protections or we put contractual safeguards in place. You won't get less protection just because data crosses borders.

If you have concerns about international transfers, contact us to discuss specific arrangements or restrictions on your data.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

Privacy practices evolve. Technology changes. Laws get updated. When we modify this policy, we'll post the updated version here with a new "Last Updated" date.

For significant changes that affect your rights or how we use your data, we'll notify you directly via email or through a prominent notice on our website. Continued use of our services after changes take effect means you accept the updated policy.